Organizing Dialogue, Experience and Knowledge for Complex Problem-Solving

Empathy: The Ultimate Design + Systems Challenge

by • July 1st, 2012


Empathy is a central feature of good human-centred design, yet is often practiced narrowly. Visualization with systems thinking and mindfulness are three additional features that can transform empathy from a simple tool to a vehicle for transformation by connecting us less to absolute problems and more to relative ones. In today’s Globe and Mail newspaper […]

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